✧ Manufacturing Time is 2-3 Business Weeks (This is Max. Time we take from Customers, If you need Earlier then contact our Customer Support). For Rush Order please contact our customer support.

✧ We use UPS and FedEx as Our Shipping Partners for United States, Canada, United Kingdom, and Australia. Shipping takes 6-9 Business days to get delivered to your doorstep after we ship your ring.

✧ All Designs can be made in Different types of Diamond as part of Customization, such as Moissanite, Aquamarine, Lab Made Diamonds, Natural Diamonds. Above Details and Price for Moissanite. If you want to change the Diamond type or Diamond Size, then contact our Customer Support.

✧ Gift Packing, Gift Note, and Engraving available Free of cost on Special Request.

✧ All Jewelry made from Natural or Lab made Diamonds are Shipped with Insurance.

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any return questions at support@touchedoree.com.

Since our designs are handcrafted, all returns will incur a 20% restocking fee. This fee covers the labor required to resize and polish the returned piece.

We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Touche Doree Fine jewelry whenever it needs servicing. We stand by our work.We will repair your jewelry whenever it needs repairing for as long as you own it.Also, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.There are a few limitations to our warranty:

• Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance in your piece for the unlikely event of a focal stone falling out or getting damaged.
• Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available.
• Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work.
  Please Note: Clients are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
• All repair work is free within the first two years of ownership (except the replacement of focal stones). After two years of ownership, we will charge a small labor fee and/or materials fee for your repair service.
• If you wear fine jewelry daily, a little wear and tear are normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
• Repairs or polishing by third-party jewelers.

Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work.

✧ If your Touche Doree's Fine Jewelry piece needs repair, please contact us at support@touchedoree.com to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs.✧ Feel free to reach out to us with any questions or if you need to pass on any additional information about the service you need. (You can find jewelry care tips here!)